ZoneAlarm's Customer Service is dedicated to providing solutions to customer issues. For help purchasing ZoneAlarm software, or to get answers to your questions about billing, license key, download issues, or refunds, choose from the options below.

Login to My Account
If you have forgotten your password, need to retrieve a lost license key, had to repeat a software download, or print an invoice, login to our Extended Download Service. This service is available to customers who purchased support online from ZoneAlarm after June 6, 2002.

Support Center Knowledge Base Online self service knowledge base with the most up to date answers and solutions to any of your purchasing and technical questions. ZoneAlarm Router Support SofaWare, our technology partner, provides live chat, and Web-based technical support.

Retail Store Purchasers If you purchased a ZoneAlarm 2005 product (5.x), click here for customer service. If you purchased a ZoneAlarm 2006 (6.x) product, please use the customer service options on this page.

Submit a Request
For non-technical help such as assistance with your transaction, software download or ZoneAlarm license key issues.

ZoneAlarm User Forum
The ZoneAlarm User Forum provides users of all ZoneAlarm firewalls to share ideas and support each other. Not an official publication of ZoneAlarm, which is not responsible for the content posted therein.

Contacting Customer Service
To place an order, or to speak with someone concerning transactions or credit card charges, contact ZoneAlarm Customer Service by telephoning 1-877-966-5221 within the United States, +1 415 633 4588 outside the United States, or by faxing to +1 415 633 4589.
Note: Technical support issues cannot be addressed by Customer Service Representatives. For technical support, click here.